Reguron for Trendyol sellers
Trendyol holds sellers to response-time expectations that are hard to meet manually once volume grows, and the penalties land on your seller score. Reguron is built to keep those clocks green.
Why marketplace response time is different
On your own store, a slow reply costs you one customer's goodwill. On a marketplace, it also feeds a seller performance score that determines your visibility — which means support latency becomes a distribution problem, not just a service problem.
Buyer questions on listings are the sharpest case. They are asked by people who have not bought yet, and they go stale within hours.
Buyer questions
Pre-purchase questions on your listings answered from catalogue data, fast enough to matter to the conversion.
Order status
Shipping and delivery questions answered from the order record.
Claims and returns
Drafted, routed to a human. Return decisions are not something to hand to an agent.
Reviews
Positive reviews can auto-respond; negative ones queue for approval.
Operating across store and marketplace at once
Most Turkish sellers run a Shopify or ikas store alongside Trendyol and Hepsiburada, with different teams or different tabs for each. The duplicated work is not the selling — it is answering the same question in four places.
Reguron handles marketplace channels through the same agent configuration as your own store, so a policy change propagates everywhere instead of being re-entered per channel.
Setting it up
1. Connect your seller account
Via Trendyol's seller API, with the scopes needed for the channels you want covered.
2. Load catalogue and policy data
Product attributes matter more on marketplaces, because buyer questions are overwhelmingly about specifications.
3. Validate against past questions
Run against your answered question history and check the drafts.
4. Release the safe categories
Specification and shipping questions first; claims stay with humans.
FAQ
Which Trendyol APIs does this use?
Which API scopes are enabled is confirmed per seller account during onboarding — Order, Question & Answer and Claims are the relevant ones. Ask us what is live for your account rather than assuming all three.
Will it respect Trendyol's seller rules?
The agent operates within your configured response policy, and anything that constitutes a commercial decision — refunds, returns, compensation — routes to a human. Compliance with marketplace terms remains the seller's responsibility, and we design the escalation defaults to support that rather than undermine it.
Does it handle Turkish and English?
Yes. Replies are generated in the language of the incoming message.
What about Hepsiburada and n11 at the same time?
Multi-marketplace operation is the intended use. See the Hepsiburada page; for n11 and others, ask us about current coverage.
Related
Keep your response clock green
Tell us your monthly question and order volume and we will show you what the agent would handle.
Talk to us