Reguron for Hepsiburada sellers
Hepsiburada rewards sellers who answer quickly and penalises those who do not. Reguron handles the volume that does not need a person, and gets a person involved on everything that does.
What gets handled
Product questions
Specification, compatibility and stock questions on listings, answered from your catalogue data.
Order and shipping status
Answered from the order record and current shipment state.
Claims and returns
Drafted with the full order context, decided by a human.
Reviews
Tiered by sentiment, exactly as on your own store.
Running Hepsiburada alongside everything else
Sellers rarely run one channel. The operational cost of Hepsiburada is not Hepsiburada itself — it is being the fourth inbox, with its own tab, its own clock and its own set of rules someone has to remember.
Treating it as one more channel into the same agent is what removes that cost. Your policies live in one place; the channel differences are configuration, not duplicated work.
Setting it up
1. Connect the seller account
Through Hepsiburada's seller APIs, with the scopes for the areas you want covered.
2. Load catalogue and policy
Attribute completeness drives answer quality on marketplace questions more than anything else.
3. Validate against history
Compare drafts to what your team actually answered.
4. Release by category
Start with specifications and shipping.
FAQ
Which Hepsiburada APIs are used?
Confirmed per seller account during onboarding. Ask us for the current scope list rather than reading one off a marketing page.
Can it handle Trendyol and Hepsiburada together?
Yes — that is the intended setup for most Turkish sellers. See the Trendyol page.
Does it make return decisions?
No. Returns and claims are drafted and escalated. A commercial decision with money attached stays with your team.
What about seller performance scoring?
Faster responses are what the scoring rewards, so that is the mechanism. We will not quote you a score improvement figure, because that depends entirely on your current baseline.
Related
Cover one more channel without one more inbox
Tell us which marketplaces you run and we will map what a single agent configuration would cover.
Talk to us