Reguron for Shopify
Reguron connects to your Shopify store so its agents can answer customer questions from real order data instead of guessing. This page describes what it reads, what it is allowed to change, and what it does not touch.
What Reguron reads
Orders
Line items, quantities, totals, discounts, order status and the customer's contact details — enough to resolve any "my order" question to a specific record.
Fulfilments and tracking
Fulfilment records including carrier and tracking number, which is what makes order-status answers accurate rather than approximate.
Products and variants
Titles, options, variant-level stock state and descriptions, so pre-purchase questions can be answered from the catalogue rather than from a static FAQ.
Customers
Order history for the person in the conversation, so a repeat buyer is not treated as a stranger.
Permissions and scope
Answering questions needs read access only. Reguron requests read scopes by default and asks for write scopes separately, per capability, so you can run the whole support surface without ever granting the ability to modify an order.
Write-capable actions — editing an address, cancelling, issuing a refund — are opt-in, individually revocable, and logged. If you never enable them, the agent escalates those requests to a human instead.
What it does not do
No theme or storefront changes
Reguron does not install storefront code or modify your theme.
No silent refunds
Nothing with money attached happens without an explicitly granted permission, and we recommend leaving that one off.
No customer data resale
Store data is used to serve your store. It is not sold, and it is not pooled across merchants.
Setting it up
1. Authorise the connection
Grant Reguron access to your store with the read scopes listed above.
2. Import your policies
Returns, shipping times, warranty terms and existing support macros. Answer quality tracks directly to how complete this step is.
3. Validate against real history
Run the agent against resolved tickets from the past month and compare what it would have said to what your team actually said.
4. Go live by topic
Enable auto-send for the categories that validated cleanly, keep the rest in draft.
FAQ
Is Reguron a Shopify app?
How the connection is distributed — public app, custom app or direct API credentials — is confirmed during onboarding. Ask us for the current answer; we would rather tell you than have you read a claim on a page that has gone stale.
Does it work with Shopify Plus?
The integration is built against Shopify's standard Admin API, which Plus stores also use. Plus-specific features such as Shopify Flow or B2B catalogues should be discussed against your actual setup.
Will it slow down my store?
No. Reguron runs outside your storefront and does not add scripts to your theme, so it has no effect on page speed or Core Web Vitals.
Can I disconnect it?
Yes, from your Shopify admin at any time. Revoking access stops data flow immediately.
Related
Connect your store
We will walk through the permissions with you before anything is authorised.
Talk to us